0

Your Cart is Empty

Returns Policy

Returns

You have 28 days to decide if your Lyme Terrace garments are right for you.

Lyme Terrace guarantee to refund any item(s), provided they have been kept in reasonable condition prior to their return. This means the item(s) cannot be damaged, soiled, washed, altered or worn and that any labels or swing tickets are still intact.

 

UK Returns are free and easy.

All you need to do is:

1. Drop us an email at info@lymeterrace.com, stating your reason for return, or what size you would like to exchange for

2. Create and Print your FREE shipping label from Royal mail website:https://www.royalmail.com/track-my-return/create/575

3. Attach your shipping label to the outside of your parcel.

4. Send using Royal Mail. Remember to get proof of postage.

Returns will be processed within 14 days.


Please use the link below to find your nearest Post office:

http://www.postoffice.co.uk/branch-finder


International returns

Unfortunately, international customers will not receive a free post returns label and are required to return unwanted orders at their own cost.

If you would like to return your garment please send to the below address.

9 Lyme Terrace, London, NW1 0SN

Please re-package carefully and obtain proof of delivery, all goods are your responsibility until we receive them at our HQ. Please allow 14 days to process your return and issue your refund.

Remember, you donot need to return your Ltd Edition Bamboo packaging

 

Exchanges

Free and simple exchanges

You still have up to 28 days to decide if the item is right for you. If you wish to exchange for a different size or colour, no problem. No additional return or delivery charges will be added.

Just simply follow the returns procedure, stating you want to exchange product and we will send you a more suitable item (As long as the products have the same price.) If not we will refund the difference.  

Make sure the label is attached and the garment is in its original condition.

If you have originally bought an item with our Ltd Edition Xmas packaging, then you can keep the bamboo casing anddo not have to return this to us. Please joyfully re-purpose and show us your creative flair @Lymeterrace #bamboonotplastics.


Refunds

Quick & simple refunds

We will refund all payments received from you, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from the purchase.

We will use the same means of payment that you used to pay for your order and thiswill not cause you any extra fees. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. So handle with care if you’re planning on returning the item.

Subscribe